Last updated: September 27, 2026
Digital services
VAIONYX Solutions provides online assessments and digital certificates. There are no physical products to return.
When to contact us
Refund requests may be considered when a technical issue prevents access to a purchased service. Each request is reviewed based on the circumstances and available transaction information. A refund is not automatic.
Generally, once an assessment has been accessed or attempted, a refund may not be available, subject to the details of the case and applicable requirements.
Duplicate payments
Duplicate payment reports can be reviewed. If a duplicate charge is verified, the applicable payment may be refunded through the relevant payment method.
User-provided information
Please check the information you enter before submitting it. Incorrect details provided by a user, including certificate name or email address, may affect delivery or correction. Contact support promptly if you notice an error.
How to request a review
Email support@vaionyxsolutions.online with your name, assessment or service, transaction reference, date of payment, and a description of the issue. Do not send passwords, card numbers, or security codes.
Refund processing
If a refund is approved, it will be processed through the applicable payment method. Processing and posting times may depend on the payment provider and financial institution.
For access and electronic delivery information, see the Shipping Policy.